E.ON switches to FLS field force scheduling solution for UK operations

E.ON is a leading installer of energy efficiency solutions including smart meters, solar panels, air source heat pumps, batteries and electric vehicle chargers. The FLS VISITOUR scheduling solution will help improve efficiency and service for more than 1,000 engineers in E.ON’s Smart Field Connections team, tasked with completing 600,000 installations a year in addition to service appointments.

Lee Durham, Head of technology, UK Solutions at E.ON, said:

“Delivering net zero and creating a future energy system that is smart, personalised and sustainable demands engagement with customers on a level never seen before. E.ON is one of the leading installers of smart devices and low carbon solutions in the UK, meaning we need a system to schedule appointments in the most efficient and convenient way for our field agents and, obviously, for our customers.”

“We wanted a mature solution with proven capability and integration with Dynamics 365 in order to achieve maximum value and to meet our timescale to be live within a few months.”