Roughly 60 Notting Hill Genesis (NHG) tenants have been forced to leave their homes after flash flooding in London yesterday.
A spokesperson for NHG said the flooding, which was caused by a period of sustained rainfall on Monday night, caused “serious damage” to the homes of many of its residents.
Nearly three inches of rain fell on parts of the capital within 90 minutes, causing huge disruption as streets flooded and a number of underground stations were forced to close.
Some NHG residents reported via Twitter that they were unable to access the housing association’s emergency repairs number as their homes filled with water.
The NHG spokesperson said: “During a period on Monday in which we would expect 30 out-of-hours calls, we received 600 calls and raised 200 repairs.
“We dealt with those as quickly as we could, working with local authorities to source alternative accommodation and local shelters where needed.”
NHG said some of its homes affected by the flooding “will take considerable time to dry out, while others will be accessible once electrics have dried out”.
The 66,000-home housing association said it is covering travel expenses incurred by residents during this time and is ensuring “everyone who needs support has received it, while surveyors are assessing damage and arranging repairs”.
Geoff Barraclough, a Labour councillor for the Maida Vale ward in Westminster, which was badly affected by the flooding, said the party was “demanding action” from the council’s housing service and Notting Hill Genesis “to help their tenants cope with the damage and disruption”.
Nine Westminster City Council residents were given support from the Red Cross at Porchester Hall overnight, while five people stayed with friends and family, and four were put into accommodation.
Mr Barraclough said the water reached as high as three feet in some homes despite a £17m flood prevention scheme by Thames Water which built two reservoirs to contain the risk of sewer flooding.
Rachael Robathan, leader of Westminster City Council, said: “I visited some of the areas worst hit by the flooding and people are devastated. They have seen their homes ruined and their possessions on the pavement. Their stories are harrowing.
“We are working with adult social care and housing associations to ensure people have a place to stay in the longer term. We will also ensure emergency accommodation is provided for those who need a bed tonight.
“Our city council teams are working around the clock and are on the streets of the worst affected areas to ensure everyone has access to the practical help they need.”
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